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Shipping policy

Please read through our terms and conditions that constitute our Shipping Policy. 

 

PROCESSING TIME

 

Most of our products are completely custom and handmade. Therefore, they take a little time to process. Our normal processing time usually takes 1-3 business days.  

 

Please note that each order is processed in the order it was placed. If you need your order to be pushed to the top of our list, you may opt to add VIP Order Processing to your order to expedite the processing time.

 

 You will automatically receive your tracking details via email but please note that we may process your shipping label days prior to shipping due to the nature of our production process so please still allow for the allotted processing time until the tracking updates as scanned in. 

 

Delivery will depend on the carrier and service chosen. In some instances, we may contact you and offer a different service if the selected shipping option is not available to you.

 

** Once orders are shipped, Make it Mine is not responsible for carrier delays** 

 

 Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays (Valentine’s Day, Mother’s Day, Father’s Day, or Christmas) may take additional processing time due to increased order volume. Please allow 1-5 extra days for order processing. All delivery lead times are estimated.

 

DOMESTIC SHIPPING TIME

 

Shipping Method

Estimated Delivery Time*

Standard

2 - 5 business days

USPS Priority Mail

1 - 3 business days

USPS Priority Mail Express

1 - 2 business days (delivers Saturday) 

UPS Ground

1 -5 business days

UPS Next Day Air

1 business day

UPS 2nd Day Air

2 business day


 

INTERNATIONAL

 

We ship with UPS and USPS services (whatever is available) for international orders. International orders may require 7-21 business days or more in some cases due to customs/local post office delays. In case shipping is not available in your country due to some unexpected circumstances, we will contact you right away. We suggest that you select the service with the fastest shipping time for time-sensitive orders.

 

**Once orders are shipped, Make it Mine is not responsible for carrier delays**

 

CUSTOMS, DUTIES, & TAXES

 

Please note that local charges (sales tax, customs duties, tariffs, brokerage fees, etc) may occur, depending on your region, state or country. All fees imposed during or after shipping are the responsibility of the customer.

 

Although we always strive hard to ship your orders as soon as we can, there may be times when we encounter unprecedented situations or delays. In such events, please be reminded that we are not responsible for any of the following:

 

  • Deliveries that were attempted but not successful because there was no one home or available to give a signature
  • Unsuccessful delivery attempts that result in a “Returned to Sender” situation
  • Failed delivery due to incorrect addresses entered into our shipping form
  • Delays caused by customs, or unexpected postal delivery delays such as local postal backlogs or strikes
  • Stolen or missing items that show delivered on the carrier’s website

 

STOLEN OR MISSING

 

Make it Mine is not responsible for lost, stolen or damaged packages. 

 

For this reason, we highly recommend that you choose Premium Shipping Protection at checkout so that you are protected against these unlikely situations and get peace of mind. 

 

Premium Shipping Protection gives you a peace of mind with Delivery Guarantee in the event that your delivery is damaged, stolen, or lost in transit.

 

PREMIUM SHIPPING PROTECION

 

Lost Orders or Tracking Issues
An order is considered lost if tracking never confirms package status as "delivered"

If tracking shows no movement or looks to be stuck after exceeding the appropriate amount of shipping days, then orders may be considered lost and a claim will need to be made

 

Claims for orders lost-in-transit must be filed no later than 30 days from the last available tracking update. 

 

Stolen

 

An order is considered stolen if tracking confirms package status as "delivered," but not receivedWe ask that you wait 3 days from the day your package status was marked delivered before reaching out and filing your claim.

 

Claims for stolen orders must be filed within 15 days from the date your package was marked delivered.

 

To file a claim, please contact our Customer Care team.