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FREQUENTLY ASKED QUESTIONS
Do LoveNotes come pre-assembled?
LoveNote boxes do not come pre-assembled. The shipping cost of a fully assembled LoveNote would be extremely expensive and would likely be damaged by the time it arrives.
It takes about 20 minutes to assemble a LoveNote box. We have a quick tutorial video on how to assemble the box on our website, you can check it out here!
Do you customize the LoveNote for me?
We created the LoveNote to be a template for you to design and personalize, therefore, we do not offer customization.
Most of our customers enjoy crafting their LoveNote - it may seem like a daunting task at first but we promise it isn't as hard as it looks!
Will my order get to me without any issues?
We use USPS (United States Postal Service), China EMS and DHL for deliveries inside the United States and abroad. All of our shipments leave the United States or China and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs.
Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.
Is my information safe with you?
We process payments through Shopify's PCI compliant platform.
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.
We don't see your credit card information - so you can rest assured your data is safe.
What if I don't like the product I received?
No problem! We offer a full 30 day money back guarantee! If you end up not liking the product you can return the item for a full refund within 30 days.
What about shipping and delivery?
Most orders are shipped within 1 business day (Monday - Friday, excluding holidays), but we ask to allow us 1-3 business days in the unlikely event that unforeseen circumstances occur. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, China EMS, DHL).
Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier to resolve delivery issues. You will receive your tracking number as soon as your package is shipped. Remember to provide that information when reaching out to the shipping carrier.