All orders usually ship within 1-3 business days. Unless unexpected circumstances occur, we may require more time to process your order.
Shipping time depends on the method chosen. International orders may require 7-21 business days or more in some cases due to customs/local post office delays.
In some instances, we may contact you and offer a different service if the selected shipping option is not available to you.
We ship internationally from our US warehouse.
Our hours of operation are from Mondays through Fridays, 9 AM - 5 PM PST excluding weekends and holidays.
Please refer to the carrier's website for up-to-date information about their service guarantees. We are not responsible for carriers delivering packages late.
Please note - if you email our customer support during the weekends, you will receive a response on the next business day.
We are not responsible for the following:
- Deliveries that were attempted but not successful because there was no one home or available to give a signature.
- Unsuccessful delivery attempts that result in a return to sender situation
- Incorrect addresses entered into our shipping form.
- Duties, taxes, and custom clearance fees for international customers. The buyer is responsible for paying the additional cost.
- Delays caused by customs, or unexpected postal delivery delays such as local postal backlogs or strikes.
After a package is shipped out, we are unable to modify the delivery address.
50% refunds (if applicable)
In some cases, we may issue a 50% refund if there's a delivery issue caused by the customer and the customer requests to not reship. We reserve the right to review each scenario and deem if a 50% refund is applicable.
If your package is stolen, please contact our customer service and we will work with you to make sure you receive your package
We always try our best to estimate the shipping time and communicate with complete transparency with our customers, but sometimes unforeseen problems occur.
We thank you for your understanding and hope you love your product from Make It Mine!