REFUND AND RETURNS
Welcome to Make It Mine! Please carefully read through the terms and conditions before placing your order. Once an order has been placed means that you have agreed to the terms and conditions below.
ALL CUSTOM ORDERS AND ASSEMBLED PRODUCTS CAN’T BE CANCELLED NOR RETURNED.
Make It Mine offers customized, assembled, and non-assembled gift items. Each customized order is made to your own specifications. Please be reminded that all sales for our customized and assembled items are final. Make It Mine will NOT accept any cancellations, returns, or change requests to any of these custom-made products because they are immediately sent into production for processing right after a purchase has been made. This includes, but is not limited to, PopBox, Giant PopBox, and assembled LoveNote series.
Please review your order to make sure all information is correct before you proceed to purchase. Check if you have added the right photos, custom note, confetti color, and any other additional items you would like to include in your order.
We want you to feel like every purchase is perfect, but if it’s not, you have the option to return it back to us for a refund or store credit within 14 days of delivery.
Our policy lasts 14 days for our non-customized and non-assembled products. If 14 days have gone by since the receipt of the item, unfortunately, we can no longer offer you a refund or exchange.
Please message us within 48 hours after receiving your item should you decide to return your non-customized or non-assembled order.
The item must be in its original condition and packaging to be accepted.
- Gift cards
- Customized products
- Assembled items
- Items that are considered edible or perishable
- Items you have already assembled
- Optional items
- Assembly fee (in some cases)
- The actual shipping fee paid to the carrier.
Please follow our returns process below:
- If you are not sure if your item is eligible for a return, please contact our Email Support Team at firstname.lastname@example.org and our team will be glad to assist you
- Please email us the return tracking number, so we can also track down your return
- All returned orders are inspected by our team and if your item was returned with missing parts or not in its original packaging, we reserve the right to send you a partial refund for it
- If found eligible, you will be refunded for the full product cost and the amount will automatically be applied to the credit card used or original payment used
- Shipping cost is not included in the refund.
- You will be responsible for paying your own shipping costs for returning your item.
- Shipping costs are non-refundable
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item
- If you haven’t received your refund after the suggested time, please contact your bank or credit card company first as it may take some time before your refund is officially posted on your account
753 E Edna Pl, Covina, CA 91723
You can either choose to receive a store credit for your return or have the original payment method refunded. Any shipping charges associated with your order will be deducted from the refund amount.
PopBox 14-Day Happiness Guarantee
Our mission at Make It Mine is to create 1 million special moments through our unique personalized products. If the person you gift our PopBox to doesn't enjoy our product, we'll refund you the product price. All you have to do is send us a video of your recipient opening the PopBox and not enjoying it and we'll refund you the full cost of the product. Your 14-day Happiness Guarantee starts when you receive your PopBox. If you send us your video past the 14 day period, we will not be able to issue a refund.
Make sure to have your phone or recording device ready when they open, so you can have the video to submit to us in case they don't enjoy our product.
Our happiness guarantee DOES NOT cover INCORRECT USE of our PopBox. Please instruct your recipient to pull the release tab inside the envelope for the best experience.