Refund & Returns

Returns: 
For most of our products, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Please note - if you email our customer support during the weekends, you will receive a response on the next business day.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items: 
Gift cards and customized/assembled products

Our PopBox™ is not returnable due to the customized nature of the product. We do offer our 14 day happiness guarantee that is specific to the PopBox - more information down below.

Our assembled Heart LoveNote™ is not refundable since we hand-make each box. If you're not happy with your purchase or something wasn't right - email us at support@makeitmine.co and we'll try our best to make it right.

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition that is damaged or missing parts for reasons and not due to our error.

PopBox 14 Day Happiness Guarantee

Our mission at Make It Mine is to create 1 million special moments through our unique personalized products. If the person you gift our PopBox to doesn't enjoy our product, we'll refund you the product price. All you have to do is send us a video of your recipient opening PopBox and not enjoying it and we'll refund you the product price. Your 14 day happiness guarantee starts when you receive your PopBox. If you send us your video past the 14 days, we will not be able to issue a refund.

Make sure to have your phone or recording device ready when they open so you can have the video to submit to us in case they don't enjoy our product.

Please note that our happiness guarantee does not cover incorrect use of our PopBox. We have specific instructions printed on the PopBox to prevent misuse of our product. Please instruct your recipient to read all instructions before opening pulling the release tab.

Refunds process: 
1. If your item is eligible for a return, please return the item(s) you've purchased in the original packaging and make sure all items included with the order are included. All return orders are inspected and if you return your item with missing parts you may receive a partial refund instead of a full refund. Our shipping address is:

753 E Edna Pl, Covina CA 91723

2. Once you've shipped the item back to us, please email our support team at support@makeitmine.co with the tracking number so we have that on file for our records.

3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

That's it! If you have any questions or need additional assistance please email our support team at support@makeitmine.co

Additional information: 
Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@makeitmine.co!

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable) 
We have an extensive quality control process that assures that only the best quality items are sent out. We will gladly replace items if they are defective or damaged. First send us an email at support@makeitmine.co and then after a response from our team, we may require you to send your item to: 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to 753 E Edna Pl, Covina CA 91723

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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