Shipping

June 14, 2022 3:08AM PST Update:

We are currently at 2-3 business days processing time. Please order using UPS Next Day Air or USPS Priority Mail Express at checkout to have the best chance of on time arrival. Choosing USPS First Class Mail or USPS Priority Mail will not arrive on time for Father's Day. 

Jun 11, 2022 10:36 AM PST Update:
We are currently experiencing higher order volume right now and our printer went down for two days so while we're catching up, we are at 2-4 business days in processing time right now. VIP orders are still being prioritized.

If you are ordering to the East Coast, we cannot get guarantee orders will arrive in time with Standard Shipping or UPS Ground. Please choose faster shipping options at checkout. 

Orders placed Jun 10, 2022 are guaranteed to arrive in time for Father's Day provided that the right shipping method was selected (please refer to the different shipping methods below).

 Thank you for your understanding and support!

Where are you based?

We manufacture and ship from sunny Los Angeles, CA!


When will I receive my order if I place it today?

Most of our products are completely custom and handmade. Therefore, they take a little time to process. Our normal processing time usually takes 1-3 business days. 

 

Please note that each order is processed in the order it was placed. If you need your order to be pushed to the top of our list, you may opt to add VIP Order Processing to your order to expedite the processing time.

 

You will automatically receive your tracking details via email but please note that we may process your shipping label days prior to shipping due to the nature of our production process so please still allow for the allotted processing time until the tracking updates as scanned in. 

 

Delivery will depend on the carrier and service chosen.

 

Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays (Valentine’s Day, Mother’s Day, Father’s Day, or Christmas) may take additional processing time due to increased order volume. Please allow 1-5 extra days for order processing. All delivery lead times are estimated.


What shipping methods do you offer and how much is it?

Estimated delivery dates to your zip code and shipping costs are available at checkout. 


**IN TRANSIT TIME DOES NOT INCLUDE PROCESSING TIME**



Can I pay additional for my order to be expedited?

Yes, we offer a VIP Order Processing option to our customers where we prioritize your order’s fulfillment. Your order gets bumped to the top of our queue along with the rest of our other VIP orders. We highly recommend choosing this option if you are ordering during a holiday season when we have higher order volumes. We manufacture and ship from sunny Los Angeles, CA!


Do you ship internationally?

We sure do! We ship with UPS and USPS services (whatever is available) for international orders. In case shipping is not available in your country due to some unexpected circumstances, we will contact you right away.


Do you ship to APO and FPO addresses?

Yes! We can ship via USPS as this is the only shipping method available to United States Military APO/FPO addresses. 

 

Each shipment to an APO/FPO/DPO needs the recipient's name, rank, and unit, and the APO/FPO/DPO address with the 9-digit ZIP Code™. To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.


What is Navidium Shipping Protection?

Navidium Shipping Protection gives you a peace of mind with Delivery Guarantee in the event that your delivery is damaged, stolen, or lost in transit.

 

Lost Orders or Tracking Issues

- An order is considered lost if tracking never confirms package status as "delivered"

- If tracking shows no movement or looks to be stuck after exceeding the appropriate amount of shipping days, then orders may be considered lost and a claim will need to be made

- Claims for orders lost-in-transit must be filed no later than 30 days from the last available tracking update. 

 

Stolen Orders

- An order is considered stolen if tracking confirms package status as "delivered," but not received

- We ask that you wait 3 days from the day your package status was marked delivered before reaching out and filing your claim

 

Claims for stolen orders must be filed within 15 days from the date your package was marked delivered.


To file a claim, please contact our Customer Care team.



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