All orders will ship between 1-3 Business Days (unless unexpected circumstances occur)
Please allow 5-15 Business Days for arrival for standard shipping (some international orders may require 20-30 days in some cases due to customs/local post office delays)
Express shipping packages will normally arrive within 6-8 business days or faster.(some international orders may require 15-20 days in some cases due to customs/local post office delays)
Please note - if you select DHL service and it is not available in your area, we will contact you and provide a different carrier.
We ship internationally from our warehouses in China and the U.S.
We automatically calculate which shipping method will be the fastest to your location.
During the holidays, please allow extra time for delivery.
Business days are Monday through Friday 9AM-5PM. (Weekends and Holidays are not considered Business Days)
Please refer to the carrier's website for up to date information about their service guarantees. We are not responsible for carriers delivering packages late.
Please note - if you email our customer support during the weekends, you will receive a response on the next business day.
We are not responsible for deliveries that were attempted but not successful because there was no one home or available to give a signature.
We are not responsible for unsuccessful delivery attempts that result in a return to sender situation.
We are not responsible for incorrect addresses entered into our shipping form.
After a package is shipped out, we are unable to modify the delivery address.
Our reship fee is $15 (some larger orders may require a higher reship fee) and is subject to policies above.
50% refunds (if applicable)
In some cases, we may issue a 50% refund if there's a delivery issue caused by the customer and the customer requests to not reship. We reserve the right to review each scenario and deem if a 50% refund is applicable.
If your package is stolen, please contact our customer service and we will work with you to make sure you receive your package.
We are not responsible for delays caused by customs, or unexpected postal delivery delays such as local postal backlogs or strikes.
We are not responsible for customs fees for international customers.
We always try our best to estimate the shipping time and communicate with complete transparency with our customers, but sometimes unforeseen problems occur.
We thank you for your understanding and hope you love your product from Make It Mine!